BUILDING AI PRODUCTS PEOPLE LOVE
25 years turning complex domains into useful products. From life-science instruments to ML platforms to AI design. Author of Delightful Intelligence (O'Reilly, Fall 2026) and three prior O'Reilly books. Teaching at Hult and IE. Available for AI product strategy, design sprints, and speaking engagements.
Currently: Product strategy lead at Tyche Tools. Previously: VP Product at Appcues, Chief Design Strategist at Fresh Tilled Soil.
FIG. 01 — CAREER ARC
Life sciences to SaaS to AI, I've learned the customer's science first — then built the product that matters. Here's the arc.
Building a next-gen ops platform for data-driven product and engineering teams — designing for teams that speak both English and SQL.
Data infrastructure · Product analytics · Roadmap toolingScaled product and design teams; led the design and launch of industry-first AI products. Took the Analytics suite from 0 to 2x engagement lift in 18 months. First product hire at a $50M ARR company hitting 45%+ YoY growth.
Analytics suite · AI features · 8-person product teamFactory machine data was abundant; products manufacturers would actually use on the floor were not. Led product, design, and data science; translated customer roadmaps and machine data into shipped ML products.
2 ML products · 2.5× ARR · +20% CSATUX teams couldn't measure how users felt. Built a zero-to-one product analyzing user sentiment through facial expressions with RNN, CNN, and NLP models — AI product design before it was a category. Also served as interim VP of Product at Cobu, lifting its app-store rating from one star to four.
Seeded a decade of AI product workDesign and product strategy for FedEx, Spotify, TripAdvisor, Shopify, Genentech, LogMeIn, and BBVA — professional-grade practice at entering someone else's domain and finding the problem that matters.
Scaled a company-wide design-thinking practice inside a public company; co-led a startup accelerator mentoring SMB tech startups.
Led executive strategy sessions for Lowe's, Redbox, Harley-Davidson, Discover, Teradata, Coca-Cola, and VW — where I learned that a picture of a strategy beats a deck about one.
A scientist and research engineer turned product manager in life-science capital equipment. Global Product Manager at PerkinElmer Life Sciences; product roles at MJ Research (acquired by Bio-Rad) and US Genomics; Product Marketing Manager at Agencourt Bioscience (acquired by Beckman Coulter) through 3× ARR growth. Inventor on U.S. Patent 6,485,918. This is where "learn the customer's science, then build the product" became a habit.
FIG. 02 — PROJECTS & EXPERIMENTS
Side projects and experiments exploring how to make complex data, information, and human interaction more usable and understandable.
AI-powered news digest that transforms information overload into a 5-minute read you actually understand.
Visit →Instantly understand any chart or data visualization. Upload an image, get natural language insights in seconds.
Visit →Interactive cognitive science experiments and learning games exploring how we think, decide, and learn.
Visit →Turn your viewing patterns into smart recommendations. Discover films that match your taste before algorithms decide for you.
Visit →Transform a room full of people into useful connections. Intelligent networking for conferences, retreats, and communities.
Coming soon
Turn raw weather data into decisions. Predictive intelligence for operations, supply chains, and planning.
Visit →FIG. 03 — TEACHING & SPEAKING
Fifteen years of teaching executives and graduate students how to make decisions with data — and to build products worth deciding about.
ADJUNCT FACULTY · 2024–PRESENT
Business Analytics · Business Intelligence & Insights · Data Science & Analytics · Complex Decision Making · Data Visualization
ADJUNCT FACULTY · 2010–PRESENT
Data-Driven Innovation (AI/ML for Business) · Design Sprints · Presentation Design · Creativity & Innovation
ADJUNCT FACULTY · 2017–2024
Information Visualization graduate program: Thesis Capstone · Applications in Data Visualization · Designing Information
Guest lectures: Harvard · MIT · Stanford · Columbia · Northeastern. Available for keynotes and workshops on AI product design, product roadmaps, and design sprints — invite me to speak.
FIG. 04 — PUBLISHED WORK
FALL 2026 · O'REILLY
How to create AI products users love. The design gap between AI capability and AI products people enjoy — and how to close it.
2020 · O'REILLY
Nine foundational rules for product teams to run accurate research that delivers actionable insights.
2017 · O'REILLY
How to set product direction while embracing uncertainty. A staple on product-team bookshelves ever since.
2015 · O'REILLY
A practical guidebook for building great digital products, fast.
Occasional, practical writing on AI product design, roadmaps, and decision-making — the working notes behind Delightful Intelligence. No spam, no filler. Subscribers hear first when the book ships.